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Privacy and Refund Policy

Our concern is primarily for your benefit and contentment in the services we provide.  We are prepared to give a refund to any students either before or after a lesson has been administered upto 7 days after the lesson completion time.  Please note that we can only refund the last lesson fee although in some cases where there is a justification - we will consider refunding previous lessons also.


In compliant with GDPR regulations, we do store your personal details collected upon your registration on our servers. The data stored includes your name, your email, your password (stored encrypted using standard encryptian algorythms), your gender, your birth date, your phone or mobile numbers, your Skype ™ ID, your city, your country, your time zone, your ip address and dates of signup and sign in. All credit card data is processed directly on the servers of Paypal and Sagepay and we do not store any credit card details on our servers.

We may use the collected data to contact you either through our internal e-mailing system, to notify you about teachers assigned, lessons booked, rescheduled, canceled and other system automated messages. We may also use an external service like Getresponse ™ email marketing service to contact you about any of our tuition center offers, in which case you'll first receive a confirmation email that you agree to subscribe to this service and no emails will be sent to you until you click on the confirmation button in that email.

We do use Google Analytics ™ service for our own internal analytical purposes. This service may collect general information like your ip address, date of visit, device used, time spent on each page.

We do not pass any contact details to third-party companies to be used to contact you and we do our utmost to protect your data and ensure that all transactions on the website are completely secure. All data is held on secure servers and is not shared with any 3rd parties.  We have SSL (security) installed so that any data submitted via the website is encrypted and protected.

How We Use Cookies

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Strictly Necessary Cookies

These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.


All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.


They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.


Refer a Friend Bonus Scheme

Special Offer for registered students

  • Every time you refer a friend or family member, we will give you a free lesson.
  • It doesn't matter how many friends / family you refer - there are currently no limits on this.
  • There are 3 simple steps:
    • Tell your friend (or family member) to go to
    • Ask your friend to book a Free Trial Lesson.
    • Ask your friend to enter in your email address in the referral email box when registering.
  • You will immediately be given a free credit that will allow you to book your next lesson (hour) free.

Please note that this offer only applies to referred students from USA, UK, Europe, NZ & Aus, Canada and Middle East (discretionary).
If we find this being mis-used we reserve the right to refuse the free lesson credit.